Privacy & Cookie Policy.

Who we are

Green Emerald Management Services Ltd is the controller of personal information collected through this website. You can contact us at info@greenemeraldms.com or at 4th Floor, Silverstream House, 45 Fitzroy Street, London W1T 6EB, United Kingdom.

Information we collect

When you send an enquiry, we collect your name, email address and message. You may also provide your organisation, telephone number and area of interest.

Our hosting and security systems may automatically record limited technical information, such as an IP address, browser type, request time and pages requested, in standard server logs.

How and why we use it

We use enquiry information to respond to you, understand the support you are seeking and take steps at your request before a possible engagement. We may also use information where necessary for our legitimate interests in operating, securing and improving the website, maintaining business records and protecting legal rights.

We do not sell personal information and do not use enquiry details for unrelated marketing without an appropriate basis.

Cookies used on this site

A cookie is a small text file stored by your browser. This site currently uses one first-party cookie:

We do not currently set analytics, advertising or other optional cookies. If that changes, this policy will be updated and optional cookies will not be set unless you make an informed choice through the cookie prompt. You can reopen the prompt at any time using “Cookie settings” in the footer.

Who receives information

Information is available only to GEMS personnel who need it and to service providers that support the website and email delivery. We may also disclose information to professional advisers, regulators or authorities where reasonably necessary or required by law.

Some suppliers may process information outside the United Kingdom. Where required, we use recognised safeguards for international transfers or rely on another lawful transfer mechanism.

How long we keep it

We retain enquiries only for as long as reasonably necessary to respond, consider a potential engagement, maintain appropriate business records and meet legal or regulatory obligations. The period depends on the nature of the enquiry and whether a business relationship follows. Technical logs are retained according to the security and operational needs of the relevant service.

Security

We use proportionate technical and organisational measures intended to protect personal information. No internet service is completely secure, so please avoid sending highly sensitive or confidential material by email.

Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The date above shows when it was last revised.

Your data protection rights

Depending on the circumstances, you may have the right to:

• ask for a copy of your personal information;
• correct inaccurate or incomplete information;
• request deletion or restriction of its use;
• object to processing based on legitimate interests;
• receive certain information in a portable format; and
• withdraw consent where processing relies on consent.

To exercise a right, email info@greenemeraldms.com. We may need to verify your identity before responding.

Questions and complaints

Please contact us first if you have a question or concern. You also have the right to complain to the UK Information Commissioner’s Office.